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Frequently asked questions (FAQ)

General informations

About us
The GuideYourTrip website was created by a group of friends with a passion for travelling to the four corners of the earth.
We particularly like the quote from Saint Augustin “the world is a book and those who do not travel read only one page.”
If you would like further information, please read the legal information. section of this website.

Website Aim
Our experience has taught us that finding a decent tour guide is not always an easy task.
Numerous sites propose tour guides but ours is the only site that connects travellers and tour guides free and without having to register beforehand.
With GuideYourTrip the whole process is quick and easy – you contact tour guides directly.
More than anything, GuideYourTrip hopes to facilitate the exchange of information between travellers and tour guides.
The website sees itself as a meeting place where you can find tour guides from anywhere in the world.

Travellers’ Questions

Who are the tour guides I’ll find on the website ?
All the tour guides present on GuideYourTrip have registered by filling in a registration form and have accepted the website’s General Terms of Use.
Once they have registered, tour guides anywhere in the world can offer their services.

I’m a traveller – is it free for me to use the website ?
The website is completely free, for travellers and for tour guides.
Payment for guiding services should be arranged direct between tour guide and traveller.

Are the tour guides referenced on the website certified ?
When they register, tour guides indicate whether they are certified or not.
They declare this information on honour and it’s displayed on their profile page.
In addition, the guide sends us his official guide card which we can validate.

Can we contact tour guides directly ?
Yes, of course. All the tour guides can be contacted directly and without charge using the contact information given on their profile page (email address, telephone number, website, Facebook, etc.).

Is the contact information for tour guides updated ?
It would be impossible for us to check that the contact details provided by tour guides is still valid on a day to day basis.
That’s why we ask them to inform us of any changes and let us know if they stop practising as a tour guide.

In the event of dispute with a tour guide, can GuideYourTrip intervene ?
As indicated in Article 3 of the General Terms of Use for Travellers.
GuideYourTrip takes no contractual responsibility for the way in which the tours proceed.
Consequently, the “Traveller User” may not take legal action against GuideYourTrip in the event of disputes with “Tour Guide Users”.
However, if a problem arises, we strongly advise anyone having hired the services of a tour guide registered on our site to contact us quickly so that we can do our best to provide them with assistance and if necessary, remove the tour guide in question from our database.

How can I leave a review of the tour guide ?
That option will be coming to our website very soon.

I can’t find any tour guides corresponding to the destination I am travelling to.
Every day, we contact tour guides the world over so that we can propose the widest array of destinations possible.

Tour Guides’ Questions

How can I register on your website as a tour guide ?
All you need to do is fill in the registration form.

I’m a tour guide – is it free for me to feature on the website ?
The website is completely free, for tour guides and for travellers.
Payment for guiding services should be arranged direct between tour guide and traveller.

How can I modify my profile page ?
To modify your contact information or the description of the services you offer, send us a request by email at contact@guideyourtrip.com.
A dedicated user space where you will be able to modify the contents of your profile page yourself is coming soon.

In the event of a dispute with travellers, can GuideYourTrip intervene ?
As indicated in Article 4 of the General Terms of Use for Tour Guidess.
GuideYourTrip takes no contractual responsibility for the way in which the tours proceed.
“Tour Guide Users” may not take legal action against guideyourtrip in the event of disputes with “Traveller Users”.